Q.1 What is My Login ID?

Your Student Number is your Login ID. Login id exists on the Active Directory Server on our AGU campus. Possession of a Student ID allows you to access Computer, University email, internet access & printer.

Q.2 What is my initial password for Login ID?

Your initial password can be obtained from the IT Helpdesk. Once you have successfully logged in for the first time, it is recommended you change your password by clicking on Ctrl+Alt+Del on any PC in the campus.

Q.3 What is my Email Address?

Your University Email address is your Studentid@agu.ac.ae. Ex: 20101523@agu.ac.ae.

Q.4 What is the background of students at AGU?

Open your browser and enter the following https://agumail.agu.ac.ae/exchweb Your login credential in the Web mail access and any email client is your Student Id & password.

Q.5 What is my mailbox size limit?

Student mailbox quotas are set at 100 MB..

Q.6 Why is my mailbox managed so tightly?

The Exchange Server stores all of your data (messages, attachments, appointments, contacts, etc.) on the server until you explicitly remove it. Because of this, you must take certain precautions to ensure you do not run out of space on the server.

Q.7Why am I getting warning messages from the System Administrator about my mailbox size?

All mailboxes are configured with mailbox limits. Student mailbox limits are set to 100 MB. For students, you will receive a daily warning message from the postmaster if you are using more than 90MB of your allotted mailbox size. You will be unable to send new messages if you are over 100 MB. You will be unable to send and receive messages if you have exceeded your mailbox limit.
Note: Messages in your "Deleted Items", "Drafts" and "Sent Items" folders count towards your mailbox quota so be sure to empty these folders when you get close to your mailbox limit.

Q.8 What happens if someone sends me a message when my mailbox is over the limit?

If someone sends you a message when your mailbox is over your limit, the message will be immediately returned to them with a notification that your mailbox is currently not accepting new messages. Once your mailbox size has dropped below your limit you will be able to receive new messages.

Q.9 When I try to send a message, I get a pop up: "You have exceeded the storage limit on your mailbox. Delete some mail from your mailbox or contact your system administrator to adjust your storage limit." What can I do?

You will receive this message if you try to send a message when you are over your mailbox limit.Clean out your mailbox of unwanted mail, including messages in the Sent Items folder, then Empty Deleted Items. At this time we will not be able to change storage limits on any Exchange mailboxes.
Note: Messages in your "Deleted Items", "Drafts" and "Sent Items" folders count towards your mailbox quota so be sure to empty these folders when you get close to your mailbox limit.

Q.10 What is the limit on the size of each message?

The Messages receive from the Internet and sent to users must not exceed 5MB.

Q.11 In Outlook Web Access I only see 25 messages. Where are the rest of them?

By default, OWA displays 25 messages in the browser windows. You can configure this value to display up to 100 messages. Go to the Options screen and looking the Messaging Options section. Change the Number of items to display per page value, then click the Save and Close button.

Q.12 I can only see a few messages in my Inbox, but there had been dozens when I last looked. Where did they go?

There are several view options for a mail folder. One option is to view only unread messages. Check the View options to see if you are only looking at unread messages, or some other subset.

Q.13 Can I do a spell check in Outlook Web Access?

OWA offers spell check functionality if you are running Internet Explorer on your Windows workstation. To enable spell check on all outbound messages, navigate to the Options screen and select Always check spelling before sending. Then click Save and Close to commit the new configuration.

Q.14 Can I add a signature to my outbound email?

OWA allows you to add a standard signature to all outbound email. Go to the Options screen and navigate to the Messaging Options section. Click Edit Signature to create or update your signature. Once you have created your signature, click Save and Close to save your signature in OWA. If you want your signature to appear at the end of all your outgoing OWA messages, select "Automatically include my signature on outgoing messages," then save and close the Options screen.

If your question is not answered here, please contact IT Help Desk.